Shipping Policy

Effective Date: June 14, 2026

Company: EASY PEASY GROUP LIMITED

Registered Address:

FLAT/RM A 15/F Goldfield Industrial Building,
144 to 150 Tai Lin Pai Road,
Kwai Chung, Hong Kong

Website: 
https://stretchtheskies.com/

Contact: info@stretchtheskies.com

1. Shipping Coverage

We ship our products to Spain and to all other European Union countries. Orders can be delivered to a location of your choice (e.g., home or work address). Please note that we do not deliver to P.O. boxes.

2. Processing and Delivery Times

Orders are typically processed within 24 hours for most items. Some products may require up to 72 hours of processing time depending on availability and category.

Estimated delivery times vary by location:

• Spain: 2–3 business days
• European Union: 3–6 business days

The estimated delivery time for your country is the one shown above and on the product page you ordered from.

3. Shipping Costs

Shipping includes tracked delivery and signature upon delivery to ensure the safety and integrity of the goods.

We offer:

• Shipping is included in the price on every order placed through this website. The price shown on the product page is the total amount payable on delivery; no delivery charge is added at any point

Once your order is confirmed, you will be contacted with details about the shipping method and the delivery window.

4. Order Tracking

Your parcel is sent with a tracked service. If you would like the tracking number, write to info@stretchtheskies.com with your name and delivery address and we will send it to you.

5. Returns and Exchanges

Before returning a product, contact us at info@stretchtheskies.com with your order number. We will confirm the return address and the return instructions in writing before you ship. Please do not send a return before you have received that confirmation.

Return conditions:

• You are responsible for the direct cost of returning the goods, unless the item is faulty, damaged, not as described or was sent in error — in those cases we cover the return cost
• If you withdraw within the 14-day statutory period, we refund the price of the goods together with the standard delivery cost
• We recommend using a trackable shipping method or shipping insurance, especially for higher-value items. We are not responsible for items lost or damaged in return transit

6. Delivery Issues or Delays

While we work with reliable couriers, unexpected delays due to customs, holidays, weather, or courier-related issues may occur. If your order is delayed or not received within the estimated timeframe, please contact us at info@stretchtheskies.com for assistance.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please tell us as soon as you can — ideally within 48 hours of delivery, so that we can raise it with the courier in time. This is a request, not a deadline: it does not limit your statutory rights, which are set out in the Refund Policy. We will arrange a repair, replacement or refund as appropriate.